BEFORE YOU FLY
Useful information for a smoother journey, from check-in to arrival.
TRAVEL INFORMATION
PACKING FOR YOUR FLIGHT
Baggage allowances and acceptance rules depend on your ticket and route. Confirm the allowance printed on your booking before travelling, and contact reservations if you need to carry a special or oversized item.
For current route-specific baggage details, call +254 736 989 645 or write to reservations@ifly.co.ke.
SAFETY COMES FIRST
Some items are prohibited in both checked and cabin baggage. Examples include explosives and fireworks, flammable or poisonous compressed gases, flammable liquids, poisons, radioactive or corrosive materials, and devices containing pyrotechnics.
Knives, scissors, tools, sporting equipment and some aerosols may not be permitted in the cabin. Local authorities may remove restricted items at the boarding gate. When in doubt, check with iFly before packing.
Ask before you travelCHECK-IN & YOUR TICKET
International check-inOpens 3 hours before departure; closes 1 hour before departure.
Domestic check-inOpens 1 hour 30 minutes before departure; closes 45 minutes before departure.
Ticket changes, amendments, validity and fare conditions depend on the ticket purchased. Review your booking terms or contact reservations for the rules that apply to your journey.
Review flight timesSPECIAL ASSISTANCE
Some journeys need extra preparation, including travel with children, pregnancy, reduced mobility, or a medical condition. Contact iFly in advance so the team can confirm current requirements and arrange assistance.
For unaccompanied minors or special assistance, the reference site advises making arrangements at least 24 hours before departure. Medical equipment may require earlier approval. Requirements can differ by route and circumstance.
QUICK ANSWERS
Contact the call centre on +254 736 989 645 or +254 111 051 990, email reservations@ifly.co.ke, or book through an authorised agent. The reference site lists M-Pesa and credit or debit card payments. Follow the booking instructions to complete payment.
Your allowance depends on the route and ticket. Check your booking confirmation or call reservations before you travel.
Identification and travel-document requirements depend on your route. Confirm the current requirements with the relevant authorities and iFly before departure.
The reference site lists iFly’s headquarters at Wilson Airport in Nairobi. Confirm the departure airport shown on your ticket before setting out.
The About page lists offices in Wajir, Eldoret, Lodwar, Malindi, Mombasa, Lamu and Eastleigh.
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